Terms of Sale

Last Updated on April 15, 2019

This page provides the terms of sale and purchase for The North Star digital products, including digital subscriptions and one-time purchases, offered by The North Star News Group, Inc. and The North Star.com (“The North Star” or “we” or “us”).

Other useful links:

Terms of Service
Privacy Policy

By using TheNorthStar.com and The North Star products, you are agreeing to our Terms of Service.

1. GENERAL TERMS OF SALE

1.1. Definitions
1.2. About Digital Products
1.3. Processing and Payment
1.4. Pricing
1.5. Billing
1.5.1. Billing of Digital Subscriptions
1.5.2. Billing of One-Time Purchases
1.5.3. Currency
1.6. Unpaid Charges
1.7. Promotions
1.8. Software Products
1.9. Third Parties

2. CANCELLATION AND REFUND POLICY

2.1. Cancellation and Refunds of Digital Subscriptions
2.2. Cancellation During Promotional Periods
2.3. Changing your Subscription
2.4. Cancellation and Refunds of One-Time Purchases

3. MEMBER TERMS AND CONDITIONS

3.1. Membership Types, Levels and Benefits

3.2. Member Conduct

3.3. Changes to Membership Terms

3.4. Product Selection, Shipment and Returns

1. GENERAL TERMS OF SALE

1.1. Definitions

The term “digital product” refers to paid digital products available from The North Star, including both The North Star digital subscriptions and one-time purchases.

1.2. About Digital Products

You are not required to purchase anything for certain limited use of The North Star.com or The North Star apps. However, if you do not purchase a subscription or product, your access to The North Star content and services will be limited.

The North Star reserves the right to modify the content, type and availability of any digital product at any time.

Only one person may use the user name and password associated with a digital product account.

For details about your purchases, including payment methods and billing cycles, visit the My Account area of TheNorthStar.com.

1.3. Processing and Payment

The North Star will process your purchase as promptly as possible. There may be a delay in the activation of your product while payment details are verified.

We accept major credit cards, PayPal and certain digital wallet services. We reserve the right to reject any order or purchase at any time.

If your initial payment authorization is later revoked, your subscription, product or access will be terminated. Contact our Customer Care group if you believe your access was terminated in error.

Unless specified otherwise in the Cancellation and Refund Policy, all charges are nonrefundable.

To view or change your payment method, visit the My Account area of TheNorthStar.com.

1.4. Pricing

When you purchase a digital product, the price will be made clear during the order process. You agree to pay the price that is stated at the time of your order, as well as any applicable taxes. You also agree to the billing frequency stated at the time of your order.

Discount eligibility is determined at the time of the order. Discounts cannot be applied retroactively.

All prices are in United States Dollars, unless otherwise stated.

The North Star reserves the right to change prices and fees at any time. We will notify you in advance if the regular rate of a product changes from what was stated at the time of your order. You will have the opportunity to accept the new price or cancel your subscription or purchase from that point forward.

Applicable taxes may vary. We are not able to notify you in advance of changes in applicable taxes.

If a stated price is determined by us in our sole discretion to be in error, we are not under any obligation to offer you the product at that price. We will notify you of the error and give you the opportunity to cancel your order and obtain a refund if payment has already been made.

Additional Costs

Your subscription may not include access to all areas of the digital product, and you may have to pay additional fees for full access. These additional charges will be clearly stated.

When you use your digital product, you may incur other additional charges from third party service providers, such as telecommunications fees, data fees or service provider fees. You are responsible for paying any additional charges.

If you believe someone else has used your account or you are being charged for a product you do not have, please contact our Customer Care group.

1.5. Billing

1.5.1. Billing of Digital Subscriptions

We will charge or debit your payment method at the beginning of your subscription or, if applicable, at the end of your free trial period. Billing will continue according to the cycle stated at the time of your order.

To view information about your billing cycle, visit the My Account area of The North Star.com.

All The North Star digital subscriptions are renewed automatically. When we renew your subscription, we will use the payment method currently associated with your account. If you purchase a gift subscription and choose a monthly subscription for the gift recipient at the time of redemption, that subscription will renew automatically. You can view your payment method at any time in the My Account area of The North Star.com.

In most cases, you will not be notified in advance of impending renewals and you expressly agree to waive the application of New York General Obligations Law section 5-903 and any similar laws. Please see our Cancellation and Refund policy below for information about canceling.

1.5.2. Billing of One-Time Purchases

When you make a one-time purchase (for example, a Dedication or a non-recurring gift subscription), we will charge or debit your payment method at the time of purchase.

1.5.3. Currency

The currency in which you will be billed will be stated during the purchase process and is determined based on your billing address.

1.6. Unpaid Charges

If your credit card expires or your payment method is otherwise invalid, your subscription or product will not automatically be terminated. You will remain responsible for all charges.

You will be responsible for all costs we incur in connection with the collection of unpaid amounts, including court costs, attorneys’ fees, collection agency fees and any other associated costs.

1.7. Promotions

We may occasionally offer promotions. The specific terms of each promotion are stated at the time the promotion is offered. Each promotion may be different. Promotions cannot be combined.

You are required to provide your payment details when you sign up for a promotion. At the end of the promotion, your subscription will automatically renew at the rates displayed at the time of purchase.

We will not notify you in advance that the promotion is about to end and we will not notify you when your promotional rate has ended. To cancel and avoid being charged, you must notify us before the promotion ends.

1.8. Software Products

If you purchase a digital subscription that includes downloadable software, your download and use of that software may be subject to additional terms or end user license agreements.

1.9. Third Parties

If you have purchased your product through a third party, these Terms of Sale may not apply to you. We are not liable to you for any claims related to purchases made through third parties. Please contact the third party directly.

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2. CANCELLATION AND REFUND POLICY

2.1. Cancellation and Refunds of Digital Subscriptions

When you cancel a subscription, you cancel only future charges associated with your subscription. You may notify us of your intent to cancel at any time, but the cancellation will become effective at the end of your current billing period.

Except in the case of certain promotions, you can change or cancel your digital subscription at any time by calling Customer Care at 800-XXX-XXXX (for international customers, click here for international phone numbers), chatting with us here, or emailing us here. 

Digital products sold as part of a promotion, subject to an annual commitment or as an add-on to your subscription, may have different cancellation or refund policies that will be made clear at the time of purchase.

Cancellations are effective the following billing cycle. You will not receive a refund for the current billing cycle. You will continue to have the same access and benefits of your product for the remainder of the current billing period.

We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.

Changes to Content or Access

We reserve the right to make changes to our digital products at any time. If we temporarily reduce or eliminate the charge for content or access that you are currently paying for under different terms, you will not receive a refund.

Cancellations by Us

We reserve the right to suspend or terminate your subscription or product for any reason, with or without notice and without further obligation. You will not be entitled to a refund in these circumstances. If any or all of our digital products are temporarily unavailable, you will not receive a refund. We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.

2.2. Cancellation During Promotional Periods

Certain promotions may not permit cancellation during the promotional period. You agree to the cancellation and refund terms stated at the time of purchase.

2.3. Changing your Subscription

When you change your subscription, all changes will be effective for the subsequent billing cycle.

2.4. Cancellation and Refunds of One-Time Purchases

One-time purchases cannot be canceled or refunded. For more information on the cancellation terms for gift subscriptions, see the Gift Subscriptions FAQ.

We reserve the right to make changes to our digital products at anytime. If we temporarily reduce or eliminate the charge for content or access that you are currently paying for under different terms, you will not receive a refund.

If any or all of our digital products are temporarily unavailable, you will not receive a refund. We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.

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3. MEMBER TERMS AND CONDITIONS

3.1. Membership Types, Levels and Benefits

Memberships include the following levels and monthly dues, payable as provided under Section 1.5, “Billing” above.

Student/Senior Member – $5 per month

Basic – $10 per month

Plus – $25 per month

Ultra – $50 per month

Premium – $100 per month

Signature – $150 per month

Monthly Box – $250 per month

All Access – $500 per month

Dedication 1 – $1,000 per month

Dedication 2 – $5,000 per month

Dedication 3 – $10,000 per month

As a member you will receive a wide range of benefits described on the sign-up page for each membership level.  Members of The North Star shall be entitled to subscription access and participation in The North Star’s programs and other benefits solely as set forth herein and on the Site and shall have no interest as an owner and/or shareholder in any The North Star company.  We reserve the right to change the benefits that apply to The North Star memberships at any time without prior notice.

Any external providers of a benefit included within your membership package will have absolute discretion in relation to the provision of services.  Services supplied by an external provider will be subject to the provider’s own terms and conditions, and we do not accept any liability for loss or damage suffered as a result of a fault, error or omission in the provision of these services.  We reserve the right to change our external providers without prior notice and our decision on services provided is final.

Memberships with periodic benefits must be paid and active at the time The North Star fulfills the benefit to be entitled to receive any such benefit.

3.2. Product Selection, Shipment and Returns

The selection of any merchandise included as a benefit with any membership shall be in the sole discretion of The North Star.

You shall be responsible for shipping charges as outlined at the time of enrollment and/or purchase as applicable.

As a subscriber, you agree:

  • The items included with our subscriptions, including our monthly and quarterly boxes, are designed to create an experience.
  • You understand that our boxes are also about trying new things.
  • You understand that sometimes certain items in a box may not provide as much personal value as you expected due to personal tastes and opinions.
  • You understand the above the risks and conditions in subscribing to curated, subscription product box and services.

The subscriber then understands:

  • There are no returns accepted for subscription boxes
  • There are no refunds for subscription boxes
  • You may cancel any time after the first box is received.

If your box arrives damaged AND a product in the box has also been damaged, please: 1) Take photos, 2) Email us the photos within 24 hours, 3) Allow us time to contact USPS and send out a replacement.  Customers may have to wait for replacement products if the products are on back order.  Customers may have to accept a product equal to but not the same as the damaged product. The North Star products are limited availability type of products.  Once supplies have been exhausted, replacement of an item might be impossible. In this event, we will substitute an item equal to or greater than the one damaged.